Refund policy – Fairytale Apothecary
Most of our items are eligible for our 7-day refund/exchange policy, IF the product is faulty or damaged. You can send it back to us for a refund or item exchange within 7 days of receiving it. Please note, there is no reimbursement for return shipping.
Please contact us to be given your Return Merchandise Authorization Number BEFORE shipping your item back. Please write this on the shipping label.
Please email: [email protected] with your refund claim.
* To be eligible for a return, your item must be unused and in the same condition you received it. * It must also be in the original packaging.
* To complete your return, we require a receipt or proof of purchase.
* To be eligible, the item must be faulty or damaged. We DO NOT accept refunds if you change your mind.
* Sale items are not eligible for refunds. If an item is discounted or discontinued, it can not be refunded.
Non-returnable items:
* Gift cards
* Downloadable products, online courses, tutorials, live classes, and one-to-one trainings
* Any item not in its original condition, is damaged or missing parts for reasons not due to our error.
* Any item that is returned more than 7 days after delivery
Refunds (if applicable):
Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.
If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within a certain amount of days.
Shipping costs are non-refundable.
Duties, taxes, and/or other fees paid by international customers are non-refundable. Please make sure you understand the potential cost implications before requesting a refund.
Late or missing refunds (if applicable):
If you haven’t received a refund yet, first check your bank account again.
Then contact your credit card company or bank. There is often some processing time before a refund is posted, so it may take some time to see that refund reflected in your balance.
If you’ve done all of this and you still have not received your refund yet, please contact us at [email protected]
Sale or Discontinued items (if applicable):
Only regular priced items may be refunded. Unfortunately sale or discontinued items cannot be refunded.
Exchanges (if applicable):
We only replace items if they are defective or damaged. If you need to exchange it for the same item, send us an email at [email protected] and mail your item to:
Enchanting Fine Art1378 South 1420 E Provo, UT 84606
You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.
Depending on where you live, the time it may take for your exchanged product to reach you, may vary.
Duties, taxes, and/or other fees paid by international customers are non-refundable.
Orders sent out of the USA into other countries may be subject to duties, taxes, and/or other fees (apart from regular shipping costs) upon entry. All international customers are responsible for paying their own country’s VAT, taxes, and/or other fees for any exchanged products. Please make sure you understand the potential cost implications before requesting an exchange.
If you are shipping an item over $75, you should consider using a trackable shipping service or purchasing shipping insurance. We don’t guarantee that we will receive your returned item.